Operations Specialist

1 day ago

Mandaluyong City, National Capital Region, Philippines beBeeOperations Full time $60,000 - $73,000
Job Overview

This crucial role serves as the operational nerve center for client-caregiver coordination, ensuring seamless communication and maximizing caregiver utilization. The Operations Coordinator will own the scheduling matrix, manage day-to-day logistics, and provide critical support to clients, caregivers, and office staff.

Key Responsibilities
  • Schedule Management: Handle real-time caregiver-client scheduling, ensuring optimal matches based on skill, location, and availability.
  • Care Request Coordination: Monitor incoming care requests and coordinate responses within service level agreements.
  • Scheduling Software Management: Maintain scheduling software with updated client/caregiver details.
  • Communication: Communicate proactively with caregivers and clients to confirm schedules, address changes, and manage coverage gaps.
  • Incident Reporting: Coordinate with care managers and back office for incident reporting and staff follow-ups.
  • Gaps in Coverage: Identify gaps in caregiver coverage and work cross-functionally to resolve.
  • Reporting: Generate reports on staffing coverage, fulfillment rates, and productivity.
  • Operational Support: Provide additional support for workflows such as timesheet collection, payroll prep, and follow-ups if capacity allows.
Immediate Tasks
  • System Training: Complete system training on internal scheduling tools and standard operating procedures.
  • Process Familiarization: Shadow outgoing schedulers or care managers to understand company processes.
  • Ongoing Observations: Observe live scheduling adjustments and client/caregiver communication patterns.
  • Schedule Drafting: Begin drafting and confirming schedules under supervision.
  • Profile Review: Review and understand caregiver/client preference profiles and recurring care needs.
  • Duty Alignment: Align with operational lead on additional duties.
Requirements
  • Experience: 5+ years of experience in home health/home healthcare scheduling or patient coordination.
  • Scheduling Platforms: Proficiency in scheduling platforms like ClearCare, AlayaCare, AxisCare, or equivalent.
  • Linguistic Skills: Excellent written and spoken English (neutral accent).
  • Organizational Skills: Strong organizational and time management skills under shifting priorities.
  • HIPAA Compliance: HIPAA-compliant behavior and familiarity with U.S. healthcare data protocols.
  • PST Experience: Experience working PST hours.
  • Revenue Cycle Operations: Exposure to revenue cycle operations or timesheet/payroll processing.
  • Home Care Agency Background: Background in home care agency operations.
  • VoIP and Patient Intake Systems: Familiarity with VoIP and patient intake systems (e.g., OpenPhone, Klara, RingCentral).

The organization prioritizes accountability, empathy, integrity, and operational excellence, expecting every team member to contribute meaningfully to a high-performing environment that directly improves people's lives.

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