Advanced Technical Support Role

2 days ago

Angeles City, Central Luzon, Philippines beBeeExpertise Full time ₱634,640 - ₱1,176,640

Job Title:

Technical Support Expert

We are seeking a skilled and experienced Technical Support Specialist to join our team.

Job Description:

As a Technical Support Specialist, you will be responsible for providing advanced technical support to internal stakeholders. You will work with a highly specialized team to resolve complex technical issues, create knowledge articles, and monitor personal and team queue incidents.

Key Responsibilities:

  • Work within an ITIL-aligned Service Desk team to ensure seamless technical support.
  • Provide exceptional customer service by interacting with consumers of various levels within the organization.
  • Monitor personal and team queue incidents, request ticketing system, and ensure consumers are properly handled and updated.
  • Create and update knowledge articles to enhance the overall support experience.

Requirements:

To succeed in this role, you must have:

  • A Bachelor's degree in any IT-related course with experience in working as an IT Service Provider.
  • 3 years of relevant experience in fixing Software and Hardware issues.
  • In-depth knowledge of Microsoft Windows 10-11, Microsoft Office 365 suite, and up.
  • Experience in using service desk ticketing tools.

Preferred Qualifications:

  • ServiceNow experience is a plus.

What We Offer:

Join us and be part of a dynamic team that values innovation and collaboration. As a Technical Support Specialist, you will enjoy:

  • Market-competitive pay and benefits package.
  • Comprehensive insurance coverage.
  • Retirement benefits.
  • Career development programs.
  • Merit-based increases.
  • Exceptional healthcare coverage for you and your loved ones.
  • Paid leaves and tuition reimbursement for approved programs.
  • Well-being programs.
  • Exciting business travel opportunities.

Why Choose Us:

At our organization, we believe in creating a culture where every employee can reach their greatest potential. Join us and experience a fulfilling career that values your contributions and well-being.

  • Advanced Technical Support Specialist

    2 days ago

    Angeles City, Central Luzon, Philippines beBeeTechnical Full time ₱700,000 - ₱950,000

    Job OverviewThe Technical Support Engineer will serve as the primary escalation point for complex technical issues, providing advanced support with a customer-first approach.This role requires in-depth troubleshooting and resolution skills, working closely with internal teams to identify, document, and escalate bugs or system limitations.The ideal candidate...

  • Advanced Technical Support Specialist

    2 days ago

    Angeles City, Central Luzon, Philippines beBeeSupport Full time $13,140 - $13,860

    Job Summary:We are seeking an experienced technical support specialist to join our team. This role will provide advanced technical support, escalated troubleshooting, and assist in maintaining operational continuity across our systems, hardware, and software platforms.The ideal candidate will have a solid understanding of IT systems, excellent...

  • Advanced Technical Support Specialist

    2 days ago

    Tarlac City, Central Luzon, Philippines beBeeTechnical Full time $13,664 - $13,728

    Job Title: Advanced Technical Support SpecialistRole Description:This is a dynamic and challenging role that requires a high level of technical expertise and strong problem-solving skills. The successful candidate will be responsible for providing advanced technical support, escalated troubleshooting, and maintaining operational continuity across our...

  • Technical Support Role

    2 days ago

    Angeles City, Central Luzon, Philippines beBeeSupport Full time ₱3,200,000 - ₱4,900,000

    Customer Support ExpertWe are seeking a customer-focused professional to provide prompt, high-quality responses to customer inquiries. The ideal candidate is personable, detail-oriented, and professional with strong research skills.Key Responsibilities:Monitor, troubleshoot, and respond to inbound support-related inquiries in real time, providing clear and...

  • IT Technical Support Specialist

    2 days ago

    Angeles City, Central Luzon, Philippines beBeeTechnical Full time ₱4,500,000 - ₱7,000,000

    Job Summary">We are seeking a skilled and customer-oriented IT professional to provide advanced technical support across various platforms. This role focuses on networking, cross-platform support, and SaaS administration. As the first line of escalation for complex technical issues, you will deliver exceptional service to both local and remote...

  • Technical Support Specialist

    2 days ago

    Angeles City, Central Luzon, Philippines beBeeTechnical Full time ₱320,000 - ₱450,000

    Job DescriptionWe are seeking an individual to support our operations by providing first-level technical assistance to end users. This role involves troubleshooting issues related to software, systems, and applications, as well as collaborating with internal teams to resolve complex problems.This is a long-term career opportunity that offers structured...

  • Senior Technical Support Analyst

    2 days ago

    Angeles City, Central Luzon, Philippines beBeeTechnical Full time ₱1,000,000 - ₱1,200,000

    As a vital link between technical support teams, the Advanced Technical Support Specialist plays a pivotal role in resolving complex customer issues.The ideal candidate will possess strong analytical skills, excellent communication abilities, and a customer-centric approach to provide timely resolution to escalated technical problems.Key responsibilities...

  • Technical Support Professional

    2 days ago

    Angeles City, Central Luzon, Philippines beBeeSupport Full time ₱4,500,000 - ₱6,480,000

    Job OverviewWe are seeking a skilled Technical Support Professional to provide exceptional end-user support via phone, email, and chat.Main Responsibilities:Manage incidents and requests within the ServiceNow ticketing system.Perform and document daily ticket follow-ups with end users.Resolve username and password problems.Provide Multifactor Authentication,...

  • Senior Technical Support Specialist

    2 days ago

    Angeles City, Central Luzon, Philippines beBeeEngineer Full time ₱4,000 - ₱7,000

    Technical Support Engineer OpportunitySkillful and Customer-Focused Professionals Sought for Remote RoleWe are looking for a seasoned technical support engineer to join our global support team in a remote, full-time opportunity. This role involves working on challenging technical issues and collaborating with world-class teams across Product, Engineering,...

  • Technical Support Specialist

    1 week ago

    Angeles City, Central Luzon, Philippines Brainbox Full time $40,000 - $60,000 per year

    About BrainboxBrainbox is different from every other BPO. It's not just the amazing culture, strong brand, loyal customers, and talented staff - it is deeper than that. The Brainbox core value of 'Always Be Kind' is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do...