Advanced Technical Support Specialist

2 days ago

Tarlac City, Central Luzon, Philippines beBeeTechnical Full time $13,664 - $13,728
Job Title: Advanced Technical Support Specialist

Role Description:

This is a dynamic and challenging role that requires a high level of technical expertise and strong problem-solving skills. The successful candidate will be responsible for providing advanced technical support, escalated troubleshooting, and maintaining operational continuity across our systems, hardware, and software platforms.

The ideal candidate will have experience supporting and managing IAM platforms, enterprise applications, and complex system environments. Strong analytical and communication skills are essential to succeed in this role.

Key Responsibilities:

  • Advanced Technical Support & Troubleshooting — Handle escalated issues from Tier 1 support, including hardware, software, network, and application issues.
  • Incident & Request Management — Manage and resolve incidents and service requests using ITSM tools, ensuring proper documentation, ticket updates, and timely communication with stakeholders.
  • Hardware & Software Support — Configure, deploy, and troubleshoot laptops, desktops, mobile devices (macOS, Windows, iOS, Android), and business-critical software.
  • Account & Access Management — Administer user accounts, permissions, and security groups across Active Directory, SSO platforms, SaaS applications, and collaboration tools.
  • System Maintenance — Perform scheduled system checks, software installations, updates, and patching to maintain compliance and system health.

Requirements:

  • Experience supporting and managing IAM platforms such as Okta, including Universal Directory, SSO, MFA, and application assignments.
  • Familiarity with enterprise applications such as Microsoft 365, Intune MDM, Kandji, Microsoft Exchange, GSuite, Atlassian Jira/Confluence, Zoom, and Slack.
  • Solid understanding of SAML, SCIM, and OAuth-based application integrations.
  • Ability to juggle multiple requests, prioritize appropriately, and resolve technical issues independently.
  • Working knowledge of system provisioning, OS configuration, and patch management.
  • Proactive approach to continuous learning and problem-solving in a dynamic IT environment.

Benefits:

  • Competitive compensation package with annual performance-based increases.
  • Work From Home flexibility.
  • Annual contractor bonus.
  • Comprehensive benefits package includes HMO for the contractor and immediate family.
  • Sick leave and paid time off after three months.
  • Maternity/Paternity leave (applicable after six months).

About Us:

We are committed to employing a diverse workforce and promoting equal opportunities. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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