
Senior Technical Support Specialist
2 days ago
Skillful and Customer-Focused Professionals Sought for Remote Role
We are looking for a seasoned technical support engineer to join our global support team in a remote, full-time opportunity. This role involves working on challenging technical issues and collaborating with world-class teams across Product, Engineering, and QA.
Key Responsibilities- Provide advanced technical support for customers on MDM/UEM platforms
- Troubleshoot and resolve complex technical issues efficiently
- Escalate and collaborate with cross-functional teams to resolve product-related matters
- Develop knowledge base articles and training materials
- Mentor junior engineers and share best practices
- Handle escalations with urgency and professionalism
- 5+ years of experience in technical support (enterprise software/SaaS)
- Strong experience with VMware Workspace ONE, Microsoft Intune, MobileIron, or IBM MaaS360
- Excellent troubleshooting and communication skills
- Familiarity with tools like Zendesk, Freshdesk, Jira, Salesforce
- Ability to thrive in a remote, fast-paced environment
- Remote work opportunities
- Collaboration with world-class teams
- Chance to develop knowledge base articles and training materials
- Opportunity to mentor junior engineers
- Chance to handle escalations with urgency and professionalism
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