Senior Technical Support Specialist

2 days ago


Angeles City, Central Luzon, Philippines beBeeEngineer Full time ₱4,000 - ₱7,000
Technical Support Engineer Opportunity

Skillful and Customer-Focused Professionals Sought for Remote Role

We are looking for a seasoned technical support engineer to join our global support team in a remote, full-time opportunity. This role involves working on challenging technical issues and collaborating with world-class teams across Product, Engineering, and QA.

Key Responsibilities
  • Provide advanced technical support for customers on MDM/UEM platforms
  • Troubleshoot and resolve complex technical issues efficiently
  • Escalate and collaborate with cross-functional teams to resolve product-related matters
  • Develop knowledge base articles and training materials
  • Mentor junior engineers and share best practices
  • Handle escalations with urgency and professionalism
Required Skills and Qualifications
  • 5+ years of experience in technical support (enterprise software/SaaS)
  • Strong experience with VMware Workspace ONE, Microsoft Intune, MobileIron, or IBM MaaS360
  • Excellent troubleshooting and communication skills
  • Familiarity with tools like Zendesk, Freshdesk, Jira, Salesforce
  • Ability to thrive in a remote, fast-paced environment
Benefits
  • Remote work opportunities
  • Collaboration with world-class teams
  • Chance to develop knowledge base articles and training materials
Others
  • Opportunity to mentor junior engineers
  • Chance to handle escalations with urgency and professionalism


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