E-Commerce Customer Service Specialist

7 days ago

Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱54,000 - ₱74,000

We are seeking customer-focused professionals to support our customers through various communication channels. As a key representative, you will be the primary point of contact for customers shopping online.

Key Responsibilities
  • Customer Support:
    • Respond to customer inquiries related to online orders, products, shipping, and account management via email, SMS, phone, chat, and online forms in a timely and professional manner.
    • Provide accurate information on product availability, specifications, and policies, ensuring the customer has a smooth and positive shopping experience.
  • Issue Resolution:
    • Troubleshoot and resolve product-related issues by collaborating with teams as needed.
    • Escalate complex or unresolved issues to the appropriate departments for further resolution.
  • E-commerce Platform Support:
    • Assist customers with navigating the website, completing purchases, and resolving technical issues related to their online shopping experience.
    • Work closely with logistics partners to provide timely updates on order statuses, including shipping and delivery times.
  • Customer Feedback:
    • Collect and document customer feedback, suggestions, and emerging trends to help inform business decisions and improve the overall customer experience.
  • Brand Representation:
    • Uphold a consistent and positive brand voice across all customer interactions.
    Requirements
    • Proven experience in customer service within an e-commerce environment or online retail.
    • Strong written and verbal communication skills, with the ability to address customer inquiries across multiple channels.
    • Problem-solving abilities and keen attention to detail, especially when resolving order and product issues.

  • E-Commerce Sales Specialist

    1 week ago

    Manila, National Capital Region, Philippines Be Global E-commerce Corporation Full time $104,000 - $130,878 per year

    Job descriptionDuties and Responsibilities:Primarily involved in Sales in E-commerce handling brand partners.Responsible for his/her accounts in terms of meeting sales targetFormulate strategies and plans that will help the brand grow in all platforms.Communicate with respective principals and keep them up to date with the updates from platforms and the...

  • E-Commerce Sales Specialist

    1 week ago

    Manila, National Capital Region, Philippines Be Global E-Commerce Corporation Full time ₱500,000 - ₱1,000,000 per year

    Be Global E-Commerce Corporation is hiring a Full time E-Commerce Sales Specialist role in Sampaloc, NCR. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Morning, AfternoonTuesday: Morning, AfternoonWednesday: Morning, AfternoonThursday: Morning, AfternoonFriday: Morning, Afternoon1 year of relevant work...

  • E-Commerce and Customer Service Lead

    6 days ago

    Manila, National Capital Region, Philippines 4M SPC TOLLING SERVICES INC Full time $104,000 - $130,878 per year

    What You'll DoE-Commerce Management Oversee the day-to-day operations of our online platforms, ensuring product listings, pricing, and promotions are accurate and optimized.Customer Service Leadership Lead the customer service team to deliver timely, professional, and solution-oriented support across all channels.Order Fulfillment & Coordination Work...

  • E-Commerce Key Account Specialist

    4 days ago

    Manila, National Capital Region, Philippines Be Global E-commerce Corporation Full time

    Executive Assistant at Be Global E-Commerce CorporationDuties and Responsibilities:Primarily involved in Sales in E-commerce handling brand partners.Responsible for his/her accounts in terms of meeting sales targetFormulate strategies and plans that will help the brand grow in all platforms.Communicate with respective principals and keep them up to date with...

  • Customer Service Associate

    2 days ago

    Manila, National Capital Region, Philippines beBeeEcommerce Full time ₱300,000 - ₱450,000

    Virtual E-commerce Customer Service Representative Job Summary">We are looking for a proactive and organized professional to support our e-commerce customer service and order fulfillment operations in a fast-paced environment. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks effectively.">Key...

  • E-commerce Operations Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeOperations Full time ₱35,000 - ₱40,000

    Job Title: E-commerce Operations SpecialistAbout the Role:We are seeking a highly skilled and organized E-commerce Operations Specialist to join our team. As an E-commerce Operations Specialist, you will be responsible for managing the day-to-day operations of our online business, including monitoring e-commerce and marketing automation platforms.You will...

  • E-commerce Specialist

    4 weeks ago

    Manila, National Capital Region, Philippines RemoteVA Full time

    Job Title: E-commerce SpecialistWe are seeking a highly motivated and organized E-commerce Specialist to join our dynamic team. In this role, you will be responsible for managing and optimizing our online product listings, overseeing the day-to-day operations of our e-commerce platforms, and contributing to the overall growth of our online sales.Key...

  • E-Commerce Specialist

    1 week ago

    Manila, National Capital Region, Philippines Omeba Solution Inc. Full time ₱500,000 - ₱1,000,000 per year

    Role Overview:As an E-Commerce Specialist, you need to ensure that your team meets sales targets and exceeds client expectations. This role involves coordinating team schedules and collaborating with the Team Leader and Key Account Manager to set and achieve goals. Essential Functions:Sales Target Management: Drive the team to achieve and exceed sales...

  • E-Commerce Sales Manager

    3 days ago

    Manila, National Capital Region, Philippines beBeeEcommerce Full time ₱2,000,000 - ₱4,000,000

    E-commerce Operations SpecialistJob DescriptionWe are seeking a highly skilled and detail-oriented E-commerce Operations Specialist to support the online sales and operations of our company. This role involves managing product listings, monitoring online store performance, processing orders, and coordinating with cross-functional teams to ensure a seamless...

  • E-Commerce Key Account Specialist

    1 week ago

    Manila, National Capital Region, Philippines Be Global E-commerce Corporation Full time $104,000 - $130,878 per year

    Duties and Responsibilities:Primarily involved in Sales in E-commerce handling brand partners.Responsible for his/her accounts in terms of meeting sales targetFormulate strategies and plans that will help the brand grow in all platforms.Communicate with respective principals and keep them up to date with the updates from platforms and the company.Make sure...