Healthcare Customer Experience Ambassador

2 days ago

Batangas, Calabarzon, Philippines beBeeEmpathizer Full time ₱2,500 - ₱3,200

Customer Service Representative Job Summary:

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We are seeking highly motivated and hard-working candidates to fill the Full-Time position of Customer Service Representative. As a CSR, you will play a crucial role in our organization by providing top-notch customer service to our clients.

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Key Responsibilities:

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  • ">
  • Respond to inbound phone calls in a timely and professional manner.">
  • Provide exceptional customer service with every interaction.">
  • Resolve issues on the first contact with the client whenever possible.">
  • Deliver high-quality results in a timely manner.">
  • Collect and gather all necessary information for clinical review.">
  • You will be cross-trained with other communication platforms (outbound calls, chats, emails) if needed.">
  • Must have a strong sense of self-awareness, willingness to learn, and accept coaching to improve.">
  • Must have empathy for others and the ability to build rapport.">
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Required Skills and Qualifications:

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  • ">
  • Strong communication skills, able to take unstructured information and structure it.">
  • Ability to work cross-functionally across remote teams.">
  • Kind, Patient, and Caring in even the most stressful situations.">
  • Intellectual curiosity with a strong desire to understand a problem and work it to a viable solution.">
  • Ability to navigate and use multiple systems to compile needed information in a timely manner.">
  • Skilled in problem-solving and delivering quality results.">
  • Excellent interpersonal skills, oral and written communication skills.">
  • Ability to meet established performance targets for quality and volume completed hourly, daily, weekly, and monthly.">
  • Flexibility and agility; works well in ambiguous situations and has, a clear understanding of an early-stage startup environment.">
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Benefits:

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  • ">
  • Monthly Company Bonus Program">
  • Paid Vacation Leave">
  • Holiday Bonus">
">

Requirements for Consideration:

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  • ">
  • Screenshot of your present ISP speed results via speedtest.net.">
  • Screenshot of your computer/laptop specs.">
"]},

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