Healthcare Account Representative

3 days ago


Batangas, Calabarzon, Philippines beBeeCustomerService Full time ₱250,000 - ₱350,000
Healthcare Account Representative Job Description

We are seeking a dedicated and experienced Healthcare Account Representative to join our team. The ideal candidate will have proficiency in handling healthcare accounts, specifically with experience in AthenaOne EMR, and possess a background in collections.

The Healthcare Account Representative will play a crucial role in ensuring high-quality service delivery and customer satisfaction in our healthcare account management department.

  • Manage inbound and outbound calls efficiently, addressing inquiries, resolving issues, and providing exceptional customer service to healthcare clients utilizing AthenaOne EMR.
  • Utilize expertise in healthcare accounts to navigate AthenaOne EMR system effectively
  • Handle customer accounts in collections, ensuring timely and accurate resolution of outstanding balances, and negotiating payment arrangements when necessary.
  • Maintain detailed and accurate records of customer interactions, transactions, and account updates in the company database.

This is an excellent opportunity for a motivated and detail-oriented individual to make a positive impact in the healthcare industry.

Requirements:

  • Proven experience in customer service, preferably in a healthcare environment, with knowledge of AthenaOne EMR software.
  • Demonstrated experience in handling collections accounts and familiarity with collections practices and regulations.
  • Excellent communication skills, both verbal and written, with the ability to articulate complex information clearly and effectively.
  • Strong problem-solving skills and the ability to think critically to resolve customer issues and concerns.
  • Proficiency in using computer applications and software, including MS Office Suite and customer relationship management (CRM) systems.

Benefits of this role include:

  • Opportunity to work with a dynamic team and contribute to the growth of our organization.
  • Professional development and training opportunities to enhance your skills and knowledge.
  • A competitive compensation package and benefits.

If you meet the qualifications and are ready to take on a new challenge, we encourage you to apply today



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