
Healthcare Account Representative
3 days ago
We are seeking a dedicated and experienced Healthcare Account Representative to join our team. The ideal candidate will have proficiency in handling healthcare accounts, specifically with experience in AthenaOne EMR, and possess a background in collections.
The Healthcare Account Representative will play a crucial role in ensuring high-quality service delivery and customer satisfaction in our healthcare account management department.
- Manage inbound and outbound calls efficiently, addressing inquiries, resolving issues, and providing exceptional customer service to healthcare clients utilizing AthenaOne EMR.
- Utilize expertise in healthcare accounts to navigate AthenaOne EMR system effectively
- Handle customer accounts in collections, ensuring timely and accurate resolution of outstanding balances, and negotiating payment arrangements when necessary.
- Maintain detailed and accurate records of customer interactions, transactions, and account updates in the company database.
This is an excellent opportunity for a motivated and detail-oriented individual to make a positive impact in the healthcare industry.
Requirements:
- Proven experience in customer service, preferably in a healthcare environment, with knowledge of AthenaOne EMR software.
- Demonstrated experience in handling collections accounts and familiarity with collections practices and regulations.
- Excellent communication skills, both verbal and written, with the ability to articulate complex information clearly and effectively.
- Strong problem-solving skills and the ability to think critically to resolve customer issues and concerns.
- Proficiency in using computer applications and software, including MS Office Suite and customer relationship management (CRM) systems.
Benefits of this role include:
- Opportunity to work with a dynamic team and contribute to the growth of our organization.
- Professional development and training opportunities to enhance your skills and knowledge.
- A competitive compensation package and benefits.
If you meet the qualifications and are ready to take on a new challenge, we encourage you to apply today
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