External Application Support Specialist

21 hours ago

Province of Palawan, Mimaropa, Philippines beBeeApplicationSupport Full time ₱2,000,000 - ₱4,000,000
Job Title

An External Application Support Analyst is required to join our organization. The successful candidate will provide 2nd line support and maintain 3rd party applications.

This role sits within the External Application Support team, providing 24 x 5.5 coverage for critical services delivered to the ever-changing demands of the business.

The ideal candidate will work closely with the business and 3rd party providers to ensure the highest possible service level is maintained across Front Office trading applications, Middle Office, Back Office and Settlement platforms.

About the Role
  • Key Responsibilities:
  • Proactive management of business critical 24/5.5 real-time trading systems, middle office systems, back office and settlement systems, identifying issues and potential problem areas
  • Interacting with various internal IT support functions; Infrastructure, Development, Quality Assurance, Operations and external 3rd party vendors to troubleshoot and resolve complex incidents
  • Actively identifying incidents and as necessary managing the incident resolution process, providing service recovery while managing client communications and their expectations
  • Ensuring compliance with departmental policies (i.e. change management, IT security standards, release management, incident management)
  • Working with all parties to provide services to agreed SLAs
  • Working through Disaster Recovery planning and testing
  • Ensuring documentation is written for all systems / processes and kept up to date
  • Working closely with the business to provide input on technology strategy
  • Responsible for all trading system, middle office, and back office system upgrades, including testing, implementation and support of the established infrastructure
  • Building and maintaining working relationships with 3rd party vendors and exchanges, providing updates and project status reports as required to ensure open communications
About You
  • Flexible and professional under pressure, strong interpersonal skills, commitment and focus on succeeding in a challenging environment.
  • Good understanding of a range of enterprise technologies
  • Excellent problem solving, planning and organisation skills
  • Excellent documentation skills
  • Excellent written and oral communication skills
  • Strong customer service focus with a desire to deliver a high-quality service
  • Ability to develop new skills and understand new technology as required
Requirements
  • Knowledge of Electronic Trading Systems, Middle office applications and back office / settlement systems
  • Knowledge and experience of database interrogation and manipulation
  • Good understanding of the Trade Life Cycle (STP)
  • Risk Knowledge/P&L Experience
  • Knowledge of Microsoft Applications (Windows Server/Client)
  • Knowledge of UNIX / LINUX
  • Good understanding of the FIX Protocol
  • Knowledge of compliance controls and exchange regulatory obligations
  • Understanding of Equities, Derivatives, Foreign Exchange, and Fixed Income markets
  • Knowledge of ServiceNow

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