IT Support Specialist

18 hours ago

Province of Palawan, Mimaropa, Philippines beBeeSupport Full time ₱250,000 - ₱500,000
Job Description

We are seeking a skilled Technical Support Specialist to join our team. As a Service Desk Analyst, you will provide exceptional customer service and technical support to clients via phone, email, and chat.

You will be responsible for managing incidents and requests within the ServiceNow ticketing system, performing daily ticket follow-ups with end users, resolving username and password problems, uninstalling and reinstalling approved software applications, and providing multifactor authentication, single sign-on, and VPN support.

The ideal candidate will have experience supporting Microsoft 365, Windows 10, and Active Directory, as well as proficiency in remote access tools such as LogMeIn, TeamViewer, and Take Control. A CompTIA A+ certification is also highly desirable.

This is a full-time position working Monday-Friday from 9:00am-6:00pm EST. We offer a competitive salary and excellent benefits package.

Requirements
  • 1+ year of progressive experience in a Technical Support role with an MSP or call center IT support environment.
  • Technical proficiency with common hardware, software, and technologies including Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, WiFi, etc.
  • Knowledge of Active Directory, Azure, O365, MFA, SSO, Okta, networking and server concepts.
  • Understanding of call center metrics and KPIs.
  • College or technology school degree preferred.
  • Ability to multi-task and experience working in a fast-paced environment.
Benefits

We offer a competitive salary, comprehensive health insurance, and a generous paid time off policy.

About Us

We are a leading provider of IT outsourcing services dedicated to delivering innovative solutions to emerging pharma and biotech organizations. Our team is passionate about streamlining IT support and providing managed solutions that drive business growth.

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