Customer Experience Specialist

1 day ago

Mandaue City, Central Visayas, Philippines beBeeCustomer Full time ₱200,000 - ₱450,000

Customer Service Representative

Job Summary: We are seeking a highly skilled professional to provide exceptional service to clients through inbound and outbound calls. This is an opportunity for individuals who thrive in fast-paced environments, have excellent communication skills, and are passionate about delivering outstanding customer experiences.

Responsibilities:

  1. Conduct client interactions via phone or digital platforms, ensuring timely responses to inquiries and resolving issues efficiently.
  2. Provide expert-level support by utilizing company resources, maintaining accurate records, and escalating complex matters to senior representatives when necessary.
  3. Develop and implement solutions to improve customer satisfaction, leveraging creative problem-solving skills and staying up-to-date with industry trends.
  4. Work independently with minimal supervision, prioritizing tasks effectively, and managing multiple projects simultaneously.
  5. Engage in ongoing training and development to enhance product knowledge, technical skills, and soft skills, enabling continuous growth and improvement.

Requirements:

  • Fully qualified written and verbal communication skills.
  • Proven experience in customer-facing roles, preferably in a similar industry or environment.
  • Strong attention to detail, ability to multitask, and think creatively.
  • System requirements as mandated by the project.

Benefits:

We support local communities by connecting them with the best providers. We celebrate every happy customer and strive to provide exceptional service.

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