Enhance Customer Experience

2 days ago

Mandaue City, Central Visayas, Philippines beBeeCustomer Full time ₱2,500,000 - ₱4,000,000
Customer Success Specialist

As a Customer Success Specialist, you will be responsible for managing high volumes of customer contacts and communications via phone and email daily. You will use contact search and productivity tools to verify contact information, conduct health checks at recurring intervals to gauge product satisfaction and value completion, and develop product knowledge to address customer objections intelligently.

  • You will manage high volume of customer contacts and communications via phone and email daily.
  • You will use contact search and productivity tools to verify contact information.
  • You will conduct health checks at recurring intervals to gauge product satisfaction and value completion.
  • You will develop product knowledge to address customer objections intelligently.
  • You will document and track feedback and measurements through surveys, calls, and emails.
  • You will capture customer expectations, experiences, satisfaction, and potential abandonment - 'Voice of the Customer'.
  • You will address customer concerns through appropriate communication channels.
  • You will collaborate with teams and management to promote positive customer experiences.
Our Requirements:
  • At least 2 years of experience working in customer service.
  • Prior success in achieving personal and team sales quotas/goals.
  • Experience in high-volume calling.
  • Ability to learn new technology and data.
  • Process orientation and ability to follow call scripts.
  • Problem-solving skills.
  • Excellent knowledge of MS Office programs.
  • Experience working with CRM systems.
  • Flexibility to work from home.

  • Customer Experience Specialist

    4 days ago

    Mandaue City, Central Visayas, Philippines beBeeDesigner Full time ₱7,200 - ₱8,400

    CX Designer Role OverviewThis position is a great opportunity to join our team and contribute to the development and enhancement of customer experience tools and processes. As a CX Designer, you will work closely with senior team members to analyze customer journeys and identify areas for improvement to enhance overall customer satisfaction.

  • Customer Experience Specialist

    1 week ago

    Mandaue City, Central Visayas, Philippines beBeeCustomerService Full time ₱20,000 - ₱28,000

    Our mission is to empower individuals by providing opportunities that positively impact their families and communities.Job OverviewThe Customer Experience Associate plays a vital role in laying the groundwork for making this vision a reality – from identifying customer needs, responding to queries, and collaborating with the service excellence leadership...

  • Customer Experience Manager

    1 week ago

    Mandaue City, Central Visayas, Philippines Oakridge Realty Development Corporation Full time $60,000 - $80,000 per year

    Customer Experience ManagerThe Customer Experience Manager is responsible for enhancing every aspect of the customer journey to ensure a seamless, engaging, and satisfying experience. This role involves designing and implementing strategies that boost customer engagement, analyzing feedback across channels, and identifying trends to improve interactions and...

  • Customer Experience Ambassador

    1 day ago

    Mandaue City, Central Visayas, Philippines beBeeExperience Full time ₱45,000 - ₱50,000

    Customer Experience AmbassadorWe're looking for a skilled Customer Experience Ambassador to join our team. This role involves delivering exceptional customer service across various channels, ensuring all interactions are approachable, optimistic, considerate, accurate, and timely.Key Responsibilities:Provide high-quality support through our support tool,...

  • Customer Experience Associate

    2 days ago

    Mandaue City, Central Visayas, Philippines Angkas Full time ₱104,000 - ₱130,878 per year

    Angkas' mission is to eradicate poverty in the Philippines by providing opportunities for its bikers to create a source of livelihood that impacts their family and their communities.The Customer Experience Associate, will play a crucial role in setting up the foundations for making this happen - from identifying customer needs, responding to customer...

  • Customer Experience Specialist

    1 day ago

    Mandaue City, Central Visayas, Philippines beBeeCustomer Full time ₱40,000 - ₱75,000

    Job OpportunityWe are seeking an experienced professional to fill a key role in our team. As a Customer Experience Coach, you will play a crucial part in enhancing clients' customer experience and staff engagement.Main Responsibilities:Conduct Quality AssessmentsProvide coaching and feedback sessions to help clients achieve their goals.Deliver training...

  • Customer Experience Specialist

    1 day ago

    Mandaue City, Central Visayas, Philippines beBeeCustomer Full time ₱200,000 - ₱450,000

    Customer Service RepresentativeJob Summary: We are seeking a highly skilled professional to provide exceptional service to clients through inbound and outbound calls. This is an opportunity for individuals who thrive in fast-paced environments, have excellent communication skills, and are passionate about delivering outstanding customer...

  • Performance Enhancement Specialist

    12 hours ago

    Mandaue City, Central Visayas, Philippines beBeeTraining Full time ₱900,000 - ₱1,200,000

    Our organization is seeking a seasoned Performance Enhancement Specialist to craft, present, and assess engaging training programs for our staff.Key Responsibilities:Develop, coordinate, and deliver instructive programs (online or in-person) for new hires and existing team members.Evaluate training needs and customize materials to address specific knowledge...

  • Chief Customer Experience Officer

    12 hours ago

    Mandaue City, Central Visayas, Philippines beBeeSupport Full time ₱1,200,000 - ₱1,800,000

    Customer Support Leadership RoleThe Customer Support Manager plays a vital role in driving initiatives to enhance employee performance, customer relationships, and team dynamics.This position oversees the development of the support team's skills, ensuring the right resources are in place, and promoting a customer-centric culture.The ideal candidate will work...

  • Exceptional Customer Experience Specialist

    1 day ago

    Mandaue City, Central Visayas, Philippines beBeeCryptoSupport Full time $40,000 - $60,000

    As a skilled Crypto Support Specialist, you will deliver exceptional customer experiences in the cryptocurrency space. Your primary goal will be to meet customers' expectations by addressing their questions and resolving issues efficiently.Key Responsibilities:Maintain a professional attitude towards customers at all times.Respond promptly to customer...