Ecommerce Customer Experience Specialist

1 day ago

Mandaue City, Central Visayas, Philippines beBeeCustomer Full time ₱300,000 - ₱400,000
About Our Role

We are seeking a high-performing Customer Support Specialist to help our clients understand, utilize, and troubleshoot our testing platform.

As a Customer Support Specialist, you will report to the Support & Implementation Manager and communicate with customers daily via email, Slack, and chat to resolve issues and deliver an outstanding customer experience.

Responsibilities
  • Deliver exceptional customer experiences by responding promptly to customer inquiries
  • Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed
  • Become a product expert so you can answer questions quickly and accurately
  • Manage multiple customer conversations simultaneously
  • Own follow-ups and ensure all tickets are resolved in a timely manner
  • Collaborate with internal teams on escalated or complex issues
  • Spot trends in support issues and share insights with product, tech, and ops
  • Contribute to internal knowledge-sharing (documentation, training, etc.)
Requirements
  • Proven experience in customer support or a related role
  • Excellent communication and problem-solving skills
  • You love helping people and can think on your feet
  • Comfortable wearing many hats and juggling priorities
  • Ability to multitask, stay organized, and manage time effectively
  • Experience in e-commerce, SaaS, or analytics is a plus
  • Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus
Our Culture & Values

We prioritize customer satisfaction and strive for excellence in everything we do. Our values include:

  • Customer-centric approach — We act in the customer's best interest at all times.
  • Supportive team environment — We support each other with generosity and kindness.
  • Continuous improvement — We commit to being world-class at what we do.
  • World-class talent — We hire the best and invest in feedback and growth.
  • Speak up — Everyone is responsible for making us better.
What We Offer
  • A competitive salary and equity package
  • Flexible vacation and PTO

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