Workforce Management Scheduler Professional

19 hours ago


Cebu City, Central Visayas, Philippines Manpower Core Group Inc. Full time
Job Title: Workforce Management Scheduler

We are seeking a highly skilled Workforce Management Scheduler to join our team at Manpower Core Group Inc. in Cebu.

Salary: PHP 22,000 - PHP 34,000 package per year.

Key Responsibilities:
  1. Generate schedules that meet business requirements and ensure superior customer service.
  2. Adjust schedules based on actual scenarios and provide overtime requirements or voluntary time off for efficient staffing.
  3. Monitor the queue in real-time, track agent activity, and document communication across multiple lines of business.
Essential Functions:
  1. Perform volume and performance analysis and communicate potential impacts to the business.
  2. Support management with reports and planning models to facilitate decision-making.
  3. Monitor activities against plans and make recommendations for immediate changes.
Qualifications:
  • Candidate should have a Bachelor's/College Degree.
  • Minimum 1-year experience in Workforce Management is required.
  • Excellent scheduling and real-time time management skills are necessary.

Location: Onsite in Cebu with shifting schedules available.



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