Workforce Management Scheduler Professional
19 hours ago
We are seeking a highly skilled Workforce Management Scheduler to join our team at Manpower Core Group Inc. in Cebu.
Salary: PHP 22,000 - PHP 34,000 package per year.
Key Responsibilities:- Generate schedules that meet business requirements and ensure superior customer service.
- Adjust schedules based on actual scenarios and provide overtime requirements or voluntary time off for efficient staffing.
- Monitor the queue in real-time, track agent activity, and document communication across multiple lines of business.
- Perform volume and performance analysis and communicate potential impacts to the business.
- Support management with reports and planning models to facilitate decision-making.
- Monitor activities against plans and make recommendations for immediate changes.
- Candidate should have a Bachelor's/College Degree.
- Minimum 1-year experience in Workforce Management is required.
- Excellent scheduling and real-time time management skills are necessary.
Location: Onsite in Cebu with shifting schedules available.
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