Ecommerce Leadership Position
2 weeks ago
Job Title: Customer Service Team Lead
The Customer Service Team Lead plays a pivotal role in guiding and motivating customer support teams to deliver exceptional service for e-commerce brands.
- Lead and monitor the performance of assigned agents to ensure consistent results.
- Conduct regular coaching sessions and provide personalized guidance to help team members succeed.
- Evaluate performance bi-annually and recommend opportunities for growth or recognition.
- Promote a positive, supportive, and high-performance culture.
- Minimum 3 years of leadership experience in customer service.
- Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience is an asset).
- Strong command of English, both written and spoken.
- Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
- Full-time, Monday to Friday | US PST Time Zone.
- Personal computer with at least an i5 processor (or equivalent).
- Minimum 20 Mbps internet speed (both upload and download).
Apply today and be part of a dynamic team that redefines customer service excellence.
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