Senior Business Development Manager

1 week ago

Biñan, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱900,000 - ₱1,200,000

Are you passionate about customer success? We are seeking an experienced Customer Success Manager to join our team. As a key member of our organization, you will play a vital role in building trust with customers, understanding their objectives, and aligning expectations by suggesting relevant services and products.

Key Responsibilities:
  • We are looking for someone who can onboard new customers and introduce them to our product portfolio.
  • You will coordinate complex projects with developers, IT managers, and decision-makers to ensure successful outcomes.
  • Collaborate with Sales, Field Engineering, and Support to develop engagement plans that drive business growth.
  • You will manage a portfolio of customers, identify growth opportunities, and mitigate renewal risks.
  • Conduct regular customer and business reviews with cross-functional teams to ensure alignment and progress.
  • Advocate for customers internally and influence product roadmaps and processes to meet their needs.
  • Support customers through reactive ticket requests and provide timely resolutions.
  • Create targeted campaigns to engage multiple customers via digital touchpoints.
Required Skills and Qualifications:
  • A minimum of 5 years of experience related to IT, Linux OS, data applications, storage, cloud, networking, security, migration, and IoT.
  • Excellent presentation skills for discussing complex software topics.
  • Experience improving internal processes and delivering projects on time is essential.
  • You must be a team player with the ability to interact across departments and levels.
  • Familiarity with agile methodologies is required.
  • Proficiency in English is a must, with additional languages like Spanish and Portuguese being a plus.
About the Role:

This strategic department aims to develop trust with customers, understand their objectives, and align expectations by suggesting relevant services and products, alleviating pain points, and drawing collaboration roadmaps.

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