Senior Business Operations Manager

1 week ago


Biñan, Calabarzon, Philippines beBeeTransformation Full time ₱7,999,999 - ₱9,999,999
Job Title: Senior Business Operations Manager
Job Description

We are seeking a strategic transformation leader to drive enterprise-wide initiatives focused on cost reduction, process efficiency, and quality improvement across our global operations. The ideal candidate will have a proven track record of delivering large-scale transformation projects and leading AI/ML initiatives.

The successful candidate will be responsible for defining and executing transformation programs that align with business objectives, driving outcomes around productivity, billable utilization, SLA adherence, and customer experience metrics. They will also lead the development of AI/ML solutions, partnering with internal data science, product, and engineering teams.

In addition, they will apply Lean Six Sigma methodologies to redesign workflows, eliminate waste, and reduce variation in critical processes. This will involve conducting value stream mapping, RCA workshops, and process simulations to uncover optimization opportunities.

The ideal candidate will have a strong command of automation technologies, including RPA tools like UiPath, Blue Prism, or Power Automate. They will also have a deep understanding of BPO metrics and operational challenges in domains like CX, F&A, Risk, and Content Operations.

Required Skills and Qualifications

To be successful in this role, the candidate must possess:

  • Bachelor's degree in Engineering, Computer Science, or a related field (Master's preferred)
  • Six Sigma Black Belt certification (mandatory)
  • 12+ years of experience in BPO/KPO/Shared Services with proven ownership of large-scale transformation projects
  • 5+ years of experience leading AI/ML initiatives with demonstrable understanding of model lifecycle, deployment, and AI governance
  • Proficient in tools like Python, SQL, Power BI/Tableau, and exposure to AI platforms (Azure AI, AWS SageMaker, Google Vertex AI, or OpenAI APIs)
Benefits

We offer competitive industry salaries and comprehensive benefits packages that prioritize employee well-being. Our commitment to a People First culture is reflected in various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

Others

We welcome applicants from diverse backgrounds and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities.


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