Customer Service Representative

3 days ago

Las Piñas, National Capital Region, Philippines beBeeCustomer Full time ₱150,000 - ₱200,000
Job Description

We are seeking a dedicated and customer-focused Contact Center Agent to join our team. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a passion for delivering exceptional customer experiences.

The successful candidate will be responsible for providing top-notch service to our customers via phone, email, or chat, handling customer inquiries, resolving issues, and meeting performance metrics.

This is an exciting opportunity to grow your career with a dynamic and forward-thinking organization that values innovation, teamwork, and customer satisfaction.

Key Responsibilities:
  • Provide exceptional customer service through multiple channels (phone, email, chat)
  • Resolve customer complaints and concerns in a professional and timely manner
  • Meet performance metrics and quality standards
  • Collaborate with the team to achieve business objectives
  • Participate in ongoing training and development programs to enhance skills and knowledge
Requirements:
  • High school diploma or equivalent required
  • 1+ year of customer service experience in a call center environment preferred
  • Excellent communication, problem-solving, and interpersonal skills
  • Ability to work in a fast-paced, dynamic environment
  • Strong organizational and time management skills
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Benefits:
  • Competitive compensation package
  • Comprehensive benefits program, including medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Opportunities for advancement and professional growth
  • Tuition reimbursement program
  • On-site fitness center and wellness programs
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionCustomer Service Representative

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