Customer Service Training Manager
7 days ago
A Call Center Trainer is responsible for designing and delivering effective training sessions for trainees.
About the RoleWe are seeking a highly skilled professional with experience in training/handling a team, teaching, and leadership skills. The ideal candidate will have a proven track record of delivering high-quality training programs and working effectively with diverse teams.
Key Responsibilities:- Design and deliver training sessions that meet business objectives and operational goals.
- Collaborate with co-trainers, managers, and other leaders to identify training needs and develop training plans.
- Evaluate the effectiveness of training materials and create an action plan for improvement.
- Provide coaching and feedback to trainees to ensure adherence to quality standards.
- Maintain accurate records and reports to track progress.
- Laptop/Desktop: at least Core i3 processor and 8 GB RAM.
- Dual screen setup.
- Headset: any A4Tech or Jabra USB-type headset.
- Internet connection: Wired connection minimum of 30 Mbps with back up internet.
- Software: Microsoft Office & PDF reader, AnyDesk, Gdrive, Skype, Zoom.
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