Benefits Expert

2 days ago

Marikina City, National Capital Region, Philippines beBeeBenefits Full time ₱500,000 - ₱800,000
Job Overview

The Benefits Specialist III is a critical role that involves providing employer support for benefit inquiries from assigned customers in North America. This position requires building relationships with customers, case management, and offering Tier II support for questions from the Employee Contact Center.

Key Responsibilities
  • Triage Inquiries & Provide Solutions: Respond to inquiries and issues for assigned customers and provide solutions via our CRM tool as outlined by our team's guidelines.
  • Tier II Support: Offer tier II support for questions from the Employee Contact Center, engage the customer, and close the loop with the employee.
  • Configuration: Understand and explain benefit features and benefit plan configuration, research possible configuration issues, and assist with providing solutions.
  • Benefit Testing: Test changes to plan configuration and release items impacting benefits, if necessary.
  • Create Standard Operating Procedures: Develop Standard Operating Procedures (SOPs) for new customers and customize to customer requirements.
  • Benefit Process Support: Respond to questions from the processing team regarding standard benefit processes and pull in other leaders to assist when necessary.
  • Open Enrollment Support: Participate in the Open Enrollment project by providing support for testing and other OE related processes.
  • Process Improvements: Participate in process improvement projects and support internal organizational change initiatives; recommend product enhancements that will benefit our customers or the Managed support model.
  • Customer Satisfaction: Maintain the highest level of customer satisfaction through a detailed understanding of the customers business needs and business practices.
Required Skills and Qualifications
  • Minimum 3+ years of experience in US benefits.
  • A high school diploma or equivalent is required, a bachelor's degree in business, human resources, or an equivalent is desired.
  • Excellent communication skills, both verbal and written, in English are mandatory. Strong organizational skills, attention to detail, time management skills, strong customer focus, analytical and problem-solving abilities, and the ability to work individually and in a team environment.
  • Demonstrated detailed understanding of US benefit compliance, and knowledge of regulatory requirements.
What We Offer

We value our employees' well-being and offer a comprehensive package including competitive pay, excellent time away from work programs, comprehensive wellness initiatives, and recognition. Our commitment to community impact includes volunteer days and our charity, Dayforce Cares. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

Job Details
  • Mid-Senior level
  • Full-time
  • Human Resources
  • Software Development

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