Senior Client Manager

6 days ago

Ayala Alabang, National Capital Region, Philippines beBeeClient Full time ₱30,000 - ₱50,000
Strategic Client Advocate

We seek a seasoned client advocate to drive exceptional customer experiences and foster lasting relationships.

This role involves close collaboration with sales teams to identify opportunities, define project scopes, and allocate resources effectively. You will serve as the primary point of contact for new clients and handle client escalations when necessary.

To succeed in this position, you should possess a strong track record in delivering digital products and a comprehensive understanding of Agile methodologies in software development.

  • Regularly engage with Enterprise leaders, business owners, hiring managers, and sales teams to align on delivery approaches for identified opportunities.
  • Collaborate with sales teams to acquire new clients.
  • Coordinate with Talent teams to identify and secure resources, ensuring the right mix of expertise for each client project.
  • Manage a team comprising marketers, creative professionals, sales representatives, and operations personnel.
  • Oversee the execution and delivery of client projects as necessary.
  • Develop and implement strategies for new business development.
  • Ensure successful project delivery in adherence to established processes, methodologies, and quality benchmarks.
  • Manage client expectations and facilitate their active involvement throughout the project lifecycle.
  • Cultivate enduring, trusted advisor relationships with all clients.
  • Partner with the Managed Delivery team to oversee project management, time estimation, and resource allocation, including the creation of project plans and resource assessments.
  • Prepare revenue forecasts, resource estimates, timesheets, billing details, and regular reports for engagements.
  • Maintain ongoing communication with team members.

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