Senior Client Success Manager

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeVirtual Full time ₱475,200 - ₱504,000
Job Description:

As a Senior Client Success Manager, you will play a pivotal role in driving client satisfaction and growth. This is a unique opportunity to leverage your expertise in virtual assistance and client relationship management to deliver exceptional results.

Key Responsibilities:

  • Manage direct video interactions with international clients to understand their evolving needs
  • Monitor client satisfaction and proactively address concerns before they escalate
  • Coordinate solutions when clients face challenges with their virtual assistants
  • Identify opportunities for clients to expand their VA services and grow their business
  • Ensure smooth onboarding experiences that set clients up for long-term success
  • Build strong client relationships focused on mutual growth and satisfaction

Required Skills and Qualifications:

  • Proven experience working as a Virtual Assistant or Executive Assistant for international clients (US/AU preferred)
  • Client Success Experience - Proven ability to ensure client satisfaction and build lasting professional relationships
  • Team Coordination Experience - Any experience coordinating, mentoring, or supporting other people in achieving their goals
  • Excellent English Communication - Professional-level written and verbal English for executive interactions
  • Success-Oriented Mindset - Understanding of what drives both client satisfaction and employee success
Benefits:
  • Fixed monthly salary + allowances
  • HMO coverage
  • Paid Time Off
  • 13th month pay
  • Government benefits (SSS, PhilHealth, PAG-IBIG)

Internal Growth Opportunities at Magic:

  • As a startup focused on growth, we encourage internal mobility and skill development.
  • Successful Senior Client Success Managers often have opportunities to explore roles in:
    • Team Management
    • Operations
    • Client Success
    • Training & Development
    • Project Management

Application Process:

  • Complete pre-qualifying questions
  • Interview with Recruiting Team
  • Final interview with Operations Team
  • Receive job offer
  • Begin training program

What Makes You a Perfect Fit:

  • Win-Win Thinker - You always look for solutions that benefit everyone involved
  • Success Coordinator - You excel at organizing people and processes for optimal outcomes
  • Natural Facilitator - You help different stakeholders understand and support each other
  • Growth Catalyst - You see opportunities for both clients and VAs to expand and improve
  • Proactive Communicator - You anticipate needs and address issues before they become problems
  • Empathetic Leader - You understand and care about success from multiple perspectives

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