Client Services Manager

2 days ago

Ayala Alabang, National Capital Region, Philippines DATABLAZERS INC. Full time ₱40,000 - ₱45,000 per year

Job Descriptions:

We are seeking a Client Services Manager to take a lead role in building and managing our new internships division. As the first hire in this team, you will work directly under the guidance of the company directors to establish and manage processes, build strong relationships with overseas clients, and ensure the delivery of excellent service. You will be supported by a junior team member and will play a key role in scaling this new business unit.

Key Responsibilities:

  • Work with company directors to design and implement processes for the new internships division.
  • Manage client onboarding and maintain strong, long-term relationships with overseas companies.
  • Serve as the main point of contact for client inquiries, ensuring timely and professional communication.
  • Oversee intern placement processes, from client requirement gathering to candidate matching and support.
  • Supervise and mentor the junior team member, delegating tasks and providing guidance.
  • Prepare client reports, performance updates, and feedback summaries.
  • Monitor service quality and continuously improve processes to enhance client satisfaction.
  • Collaborate with internal departments (HR, Recruitment, Accounts) to ensure seamless operations.
  • Take a proactive role in problem-solving and issue resolution with both clients and interns.
  • Support business growth through client retention and service excellence.
  • Qualifications & Skills
  • Proven experience in client services, account management, or operations management (BPO or outsourcing background preferred).
  • Strong communication and relationship-building skills with international clients.
  • Ability to work independently in a start-up style environment, creating structure and processes where needed.
  • People management skills with the ability to coach and supervise junior staff.
  • Excellent organizational and problem-solving abilities.
  • Comfortable working late shifts (2pm–11pm PH time) to align with international clients.
  • Strong attention to detail and commitment to delivering high-quality service

What We Offer:

  • Opportunity to be part of a pioneering team shaping a new business line.
  • Direct exposure to international clients and industries.
  • Competitive salary and benefits package.
  • Supportive leadership and a collaborative environment.

Job Types: Full-time, Permanent

Pay: Php40, Php45,000.00 per month

Benefits:

  • Opportunities for promotion
  • Paid training

Application Question(s):

  • Could you please describe your journey from your home to our Alabang Office located at Richville Corporate Tower, Alabang Muntinlupa?
  • Do you have prior experience in client services, account management, or operations management (preferably in BPO, outsourcing, or a similar client-facing environment)?
  • Have you managed or supervised junior staff or team members before? If yes, please describe briefly.
  • Are you comfortable working the required shift schedule of 2:00 PM – 11:00 PM (Philippine Time), Monday to Friday?

Education:

  • Bachelor's (Required)

Experience:

  • Recruitment: 3 years (Required)

Work Location: In person

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