Head of Customer Experience

1 week ago

Manila, National Capital Region, Philippines beBeeCustomer Full time ₱60,000 - ₱80,000

We are seeking a seasoned professional to lead our customer experience function. The ideal candidate will have extensive experience in client-facing operations and a proven track record of driving satisfaction, loyalty, and operational excellence.

Key Responsibilities
  • Own the end-to-end customer experience and define scalable strategies to support growth.
  • Establish and track key performance indicators, processes, and team goals aligned with business objectives.
  • Build, manage, and mentor a high-performing customer success team, including support, aftersales, and service coordination.

The successful candidate will be responsible for:

  • Enabling consultative sales through client communications across email, SMS, and social platforms.
  • Overseeing quote and invoice creation using Shopify and QuickBooks.
  • Supporting third-party and social commerce sales channels in coordination with marketing and sales teams.

This role requires strong analytical and problem-solving skills, as well as excellent written and verbal communication skills.

Requirements
  • Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity.
  • Background in e-commerce operations; Shopify and QuickBooks experience strongly preferred.
  • Outstanding communication skills and attention to detail.
  • Familiarity with coffee equipment or the specialty coffee industry is an advantage.
What We Offer
  • A remote-first, globally distributed team and flexible work environment.
  • The opportunity to lead a high-impact function within a fast-growing brand.
  • A collaborative culture driven by innovation and a love for coffee.

Please submit your CV in English.

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