Customer Experience Advocate

2 weeks ago

Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱120,000 - ₱180,000
Job Description

As a Customer Service Representative, you will serve as the primary point of contact for our valued customers. Your role is crucial in maintaining positive relationships with our clientele and contributing to our company's success.

Key Responsibilities:
  • Customer Interaction: Serve as the first point of contact for customers via phone, email, and in-person interactions. Address inquiries, provide product/service information, and offer solutions to customer concerns or issues.
  • Problem Resolution: Efficiently and effectively resolve customer complaints or conflicts by identifying the root cause of the issue and implementing appropriate solutions in a timely manner.
  • Order Processing: Process customer orders, returns, and exchanges accurately and promptly. Coordinate with relevant departments to ensure timely order fulfillment and delivery.
  • Documentation: Maintain detailed and accurate records of customer interactions, transactions, inquiries, and complaints using our CRM system.
  • Product Knowledge: Develop a deep understanding of our products/services to provide comprehensive assistance and guidance to customers.
  • Cross-functional Collaboration: Collaborate closely with other departments such as Sales, Marketing, and Operations to address customer needs and improve overall customer experience.
  • Quality Assurance: Adhere to company policies, procedures, and service standards to ensure consistency and quality in customer service delivery.

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