Ecommerce Operations Technical Specialist

1 day ago

Pasig, National Capital Region, Philippines beBeeTechnical Full time ₱997,500 - ₱1,140,000
Job Overview

The ideal candidate is a detail-oriented and self-motivated individual who provides critical after-hours coverage for our eCommerce operations and IT infrastructure. This role serves dual functions: monitoring and resolving order management system errors, and providing first-level IT support for system access issues.

Key Responsibilities
  • Enterprise Systems (ES) Support:
    • Monitor multiple integrated systems including Celigo, SPS Commerce, Pipe17, NetSuite, and ShipHero for order processing errors
    • Identify, troubleshoot, and resolve order processing issues, ASN (Advanced Ship Notice) errors, invoice discrepancies, and fulfillment problems
    • Document all error resolutions and maintain detailed logs of system issues
  • IT Systems Support:
    • Respond to after-hours IT support requests including user access issues, system lockouts, and file access problems
    • Perform basic troubleshooting for common user access and authentication issues
    • Escalate complex technical issues to appropriate IT team members
Qualifications
  • Strong computer literacy and ability to navigate multiple software systems simultaneously
  • Experience with web-based applications and basic understanding of system integrations
  • Ability to learn new software platforms quickly with provided training
  • Basic understanding of eCommerce operations and order fulfillment processes preferred; NetSuite experience ideal
  • Problem-Solving skills required, with a methodical approach to troubleshooting and persistence in finding a resolution
  • Excellent written and verbal communication in English required
Work Environment

This is a full-time (40 hr/wk), salaried, exempt, remote position that involves sitting most of the time but may also involve moving for brief periods of time.

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