Ecommerce Operations Specialist

2 days ago

Pasig, National Capital Region, Philippines beBeeDataEntry Full time ₱214,000 - ₱231,000
Job Title: Customer Service & Data Entry Specialist

The ideal candidate will be responsible for managing customer interactions, processing orders and maintaining accurate data entry within a large e-commerce platform.

  • Customer Service: Respond to inquiries, resolve order issues, process refunds and provide excellent support via chat, email and phone
  • Order Processing: Enter, update and verify orders ensuring accuracy and timely fulfillment
  • Inventory Management: Maintain stock accuracy, update inventory levels and synchronize data across platforms
  • Returns & Refunds: Process return requests, coordinate replacements and handle refund transactions efficiently
  • Data Entry & Reporting: Ensure accurate entry of order details, customer information and financial transactions into the seller account
  • Third-Party Coordination: Communicate with suppliers and logistics partners to ensure timely deliveries
  • Account Monitoring: Track performance, report discrepancies and optimize workflows
  • Multi-Platform Management: Assist with operations on multiple eCommerce platforms
Key Responsibilities:

The successful candidate will have:

  • Strong proficiency in data entry with high accuracy and attention to detail
  • Excellent customer service skills with experience in chat, email and phone support
  • Knowledge of inventory management and order tracking systems
  • Familiarity with eCommerce platforms like Amazon, eBay and Shopify
  • Proficiency in Microsoft Office, Excel and Google Sheets for tracking sales and reports
  • Ability to multi-task and prioritize tasks in a fast-paced environment
  • Strong written and verbal communication skills in English
  • Problem-solving mindset to handle complaints and order discrepancies

Qualifications include:

  • Experience: Minimum 2-3 years of experience in e-commerce order processing
  • Education: Bachelor's degree in Business, Marketing or a related field (preferred but not required)
Benefits:

The successful candidate can expect:

  • Competitive salary
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
Requirements:

To be considered for this role, applicants must have:

  • A strong passion for delivering exceptional customer service
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a team environment

Disclaimer: This job description is intended to convey information about the nature and requirements of the work. It is not an exhaustive list of responsibilities, skills, duties, or qualifications associated with this role.

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