Customer Service Specialist

1 day ago

Mabalacat, Central Luzon, Philippines beBeeCustomerService Full time ₱60,000 - ₱90,000
Job Title

We are seeking a highly skilled Customer Service Specialist to join our team. In this role, you will be the primary point of contact for customers via phone, providing exceptional service by addressing inquiries, resolving complaints, and guiding customers through solutions.

Key Responsibilities
  • Serve as the primary point of contact for customers via phone, responding to their needs in a timely and professional manner.
  • Provide top-notch customer service by actively listening to customers, asking clarifying questions, and ensuring that their concerns are resolved to their satisfaction.
  • Maintain a thorough understanding of products, services, and policies to effectively assist customers and make informed decisions.
  • Document customer interactions and transactions accurately and efficiently across all tools and platforms.
  • Collaborate with other departments to resolve customer issues and escalate complex problems when necessary.
Requirements
  • A high school diploma or equivalent is required.
  • You should possess excellent communication skills, both written and verbal.
  • Able to work from home (WFH) with a dual-monitor setup, at least an i5 processor, Windows 10, and a stable internet connection.
  • Amenable to working from home in a dedicated workspace.

This is an exciting opportunity for a customer-focused individual who is passionate about delivering exceptional service and exceeding customer satisfaction goals.

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