Exceptional Customer Service Representative

1 day ago


Mabalacat, Central Luzon, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

Technical Support Specialist

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We are seeking a skilled Technical Support Specialist to join our team. In this role, you will provide exceptional customer service and technical support via phone, chat, or email.

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Your primary responsibility will be to troubleshoot hardware, software, and connectivity issues, guiding customers through step-by-step solutions. You will also document all technical issues and resolutions in the system and escalate unresolved issues to higher-level support teams.

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To succeed in this position, you must have excellent communication and customer service skills, as well as a basic understanding of computer systems and troubleshooting. Previous tech support or IT helpdesk experience is a plus.

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We offer a competitive compensation package, including HMO coverage, dental benefits, and opportunities for growth and promotion. Our team members enjoy a dynamic work environment, career growth, and learning opportunities.

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This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.



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