Customer Service Specialist
11 hours ago
Job Overview:
We are seeking a skilled Customer Service Specialist to provide exceptional customer experiences.
Key Responsibilities:- Respond to Customer Inquiries: Respond promptly to customer inquiries through various channels.
- Resolve Customer Complaints: Quickly and accurately resolve customer complaints, prioritizing a seamless customer experience.
- Meet Service Level Objectives: Adhere to service level objectives to ensure high-quality customer interactions.
- Update Customer Information: Maintain accurate customer information in relevant systems.
- Provide Product Information: Provide knowledgeable product information to drive sales and meet customer needs.
- Escalate Issues: Collaborate with other teams to escalate customer issues as needed.
- Education: High school diploma or equivalent required.
- Experience: Proven customer service and/or contact center experience necessary.
- Software Skills: Ability to quickly learn new software systems essential.
- Communication Skills: Strong communication skills and attention to detail crucial.
- Concierge Mindset: Focus on delivering exceptional customer interactions.
Why this role? We value our team members' efforts and aim to empower them to succeed.
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