Customer Service Performance Analyst

3 days ago

Mabalacat, Central Luzon, Philippines beBeeSpecialist Full time ₱1,152,000 - ₱3,232,000
Job Title:

Customer Experience Operations Specialist

Role Summary

This is an exciting opportunity to join our team as a Customer Experience Operations Specialist. In this role, you will play a key part in analyzing customer service operations and providing actionable insights to improve the overall customer experience.

You will be responsible for evaluating customer service activities, including call center metrics, customer feedback, and service trends. Your primary goal will be to identify areas for improvement and recommend process enhancements to support business growth.

This is a dynamic role that requires strong analytical skills, attention to detail, and excellent communication abilities. If you have experience in customer service analysis, business analytics, or a related field, we encourage you to apply.

Key Responsibilities
  • Evaluate customer service operations and provide actionable insights to improve the customer experience
  • Analyze customer service activities, including call center metrics, customer feedback, and service trends
  • Identify areas for improvement and recommend process enhancements
  • Partner with cross-functional teams to implement process improvements
  • Develop and maintain dashboards, reports, and presentations for management review
  • Provide insights to support training programs and knowledge base development
Requirements
  • Strong fluency in written and verbal English
  • 2+ years of experience in customer service analysis, business analytics, or related roles
  • Proficiency in Microsoft Office (Excel, Outlook, Word), Salesforce, and business intelligence tools (Power BI preferred)
  • Skill in documentation, research, and resolution of issues
  • Able to prioritize and manage multiple tasks independently while maintaining accuracy
  • Discreet and professional in handling sensitive information
Bonus for
  • Salesforce expertise
  • Industry knowledge: consumer goods, food & beverage, hospitality

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