User Support Specialist

1 day ago

Bacoor, Calabarzon, Philippines beBeeCustomer Full time ₱375,000 - ₱450,000
Key Responsibilities:

The primary function of this role is to provide comprehensive user management and customer support.

This entails processing user requests in a timely manner, communicating with sponsors via email regarding issues and follow-up resolutions, and ensuring accurate data entry in the CRM system.

  • Process worklist requests within the specified Service Level Agreement (SLA)
  • Provide updates to relevant teams on client-supported product accounts
  • Communicate with sponsors via email regarding issues and follow up on resolutions in a timely fashion
  • Ensure accurate data entry and updates in the CRM system
  • Perform database system performance reporting tasks and root cause analysis of alerts and errors
Essential Skills and Qualifications:
  • Good working knowledge of Microsoft Office tools (Word, Excel, Outlook)
  • Proficiency in computer software and internet usage
  • Experience with call/contact center ticketing tools (Zendesk, Salesforce)
  • Positive attitude with ability to take ownership and accountability
  • Excellent written and verbal communication skills
  • Ability to learn new skills and grow professionally

This opportunity allows for collaboration with global brands and career growth within a rapidly expanding organization. Our company prides itself on fostering a healthy, encouraging work environment.

As an employee, you can expect competitive compensation packages, HMO/medical and dental coverage, life insurance, non-taxable allowances, night differential, and other benefits.

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