Support Automation Specialist

1 day ago

Bacoor, Calabarzon, Philippines beBeeTechnical Full time A$20,000 - A$25,000
Technical Support Specialist

We are seeking a skilled professional to provide technical support for our CRM and automation platform.

The ideal candidate will have hands-on experience with Go High Level (GHL) in a support, automation, or technical configuration role. They will also possess a developer's mindset, able to debug, trace logic, read logs, and reverse-engineer automation failures.

Key Responsibilities:
  • Providing technical support for GHL issues, including workflows, automations, integrations, and user-facing glitches
  • Investigating user-reported problems, tracing logic across workflows, and pinpointing root causes with minimal direction
  • Configuring, testing, and refining automations, triggers, forms, and custom workflows
  • Collaborating with internal development and implementation teams to escalate bugs, recommend solutions, and contribute to fixes
  • Testing and verifying updates before release, proposing improvements, not just quick patches
  • Maintaining internal documentation and contributing to a knowledge base for recurring issues and solutions
  • Suggesting platform performance and user experience improvements based on real-world insights
Requirements:
  • Solid hands-on experience with GHL in a support, automation, or technical configuration role
  • A developer's mindset — able to debug, trace logic, read logs, and reverse-engineer automation failures
  • Basic programming skills (JavaScript, HTML/CSS, Python, or API usage) for advanced troubleshooting
  • Minimum 2 years in a technical support/helpdesk role, ideally in a SaaS, CRM, or automation-heavy environment
  • Comfortable working with APIs, JSON payloads, and integrations (Zapier/Make experience a plus)
  • Strong written communication skills for clear, text-based client communication
  • A self-starter who digs into problems without waiting for step-by-step instructions
  • Familiarity with Twilio, Google Workspace, Slack
Work Arrangement & Expectations:

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

  • Be available for meetings and collaboration during core Australian Eastern Standard Time (AEST) business hours
  • Attend daily stand-up meetings with the team
  • Disclose any existing ongoing roles or client work
  • Reflect this engagement on their LinkedIn profile

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