User Experience Optimizer

2 days ago

Bacoor, Calabarzon, Philippines beBeeProductSpecialist Full time ₱1,800,000 - ₱2,500,000
About the Role

Our platform connects customers with top-rated local experts who can help them tackle everything from small repairs to major renovations.

We're looking for a Product Specialist to join us in ensuring the high-quality user experience on our platform by efficiently triaging bugs and actively supporting the validation and analysis of user feedback to drive product improvements.

The ideal candidate will have a strong understanding of product functionality, business workflows, and user sentiment, and be able to develop data-driven insights to influence decisions and drive improvements within their function.

You will also be working closely with cross-functional teams to improve product performance and user experience. If you have a passion for delivering exceptional customer experiences and are eager to contribute to our success, we'd love to hear from you

Key Responsibilities
  • Stay up-to-date on the latest product updates and new features to effectively manage bugs and feedback.
  • Respond to product inquiries from internal customers across designated Slack and Salesforce channels, ensuring timely and accurate support.
  • Create and leverage data-driven insights to influence decisions and drive improvements within your function.
  • Engage in team huddles and share valuable insights to positively impact the team's efforts.
  • Take ownership of key responsibilities, including managing bug reports, feedback reports, metrics, data analyses, and quality audits.
  • Exhibit strong critical thinking skills by effectively addressing bugs and feedback.
  • Collaborate with cross-functional teams to improve product performance and user experience.
To Succeed You Must Bring
  • Strong research, navigation, and investigative skills.
  • Experience with Salesforce, Coda, and Jira or similar tools.
  • Proficiency in Google Workspace, including Forms, Sheets, Docs, and Slides.
  • Team player with excellent collaboration skills.
  • Detail-oriented and process-driven individual.
  • Clear and effective communicator.
  • Strong problem-solving capabilities and critical thinking.
  • Ability to manage multiple tasks and priorities simultaneously.

We value diversity and strive to create an inclusive workplace where everyone feels valued and respected. We do not discriminate based on any protected characteristic.

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