Client Experience Specialist
2 days ago
The organization delivers exceptional client experiences worldwide while creating opportunities for meaningful work in global communities.
With a diverse team of over 1,000 members across five countries, the company aims to expand its workforce by 5,000 people within the next few years.
Key Responsibilities- Engage with clients to resolve inquiries and address concerns regarding products and services.
- Collaborate with internal and external teams to provide timely and professional service to clients.
- A bachelor's degree in any field is mandatory.
- At least three years of customer service experience, preferably in email, phone, or chat support.
- Familiarity with cloud-based applications such as Google Drive, Google Sheets, and Google Docs, as well as MS Office applications, is essential.
- Excellent reading comprehension, verbal, and written communication skills are necessary.
- Strong phone contact handling skills are required.
- Ability to understand and communicate complex ideas to clients effectively.
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