Loyalty Program Manager

6 days ago


Manila, National Capital Region, Philippines KMC Solutions Full time

Panda is seeking a Loyalty Program Manager to drive team sales targets, monitor call center metrics, and analyze sales data to develop strategies for increasing customer retention and expanding sales opportunities.

The main responsibilities include:

  • Implementing and overseeing customer loyalty initiatives to ensure retention and satisfaction by offering personalized service and rewards programs.
  • Identifying opportunities to upsell and cross-sell Panda Waste services to existing customers.
  • Handling escalated customer issues or complaints professionally and promptly, resolving any conflicts while maintaining customer trust and loyalty.

Sales Management involves leading, mentoring, and managing a team to ensure optimal performance and customer satisfaction, providing ongoing coaching and training to improve individual and team performance.

The Loyalty Program Manager will work closely with other departments to align sales efforts with company goals and continuously improve processes and workflows to increase operational efficiency and team effectiveness.



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