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Client Loyalty and Sales Strategist

1 week ago

Manila, National Capital Region, Philippines Firstsource Solutions Limited Full time

Company Overview: Firstsource Solutions Limited is a leading business process outsourcing company that provides innovative solutions to drive customer loyalty and sales growth.

About the Role: We are seeking an experienced Client Loyalty and Sales Strategist to join our team. As a key member of our sales-focused team, you will be responsible for driving sales retention and growing engagement through product positioning.

Key Responsibilities:

  1. Drive Sales Retention: Exceed productivity standards by effectively retaining customers through sales-oriented solutions while maintaining overall accuracy and Key Performance Indicators (KPIs).
  2. Conflict Resolution: Demonstrate a proven ability to diffuse escalated customer situations using effective negotiation skills to reach mutually beneficial resolutions.
  3. Documentation: Complete all necessary documentation for every customer interaction, ensuring comprehensive records of customer concerns and resolutions.
  4. Ownership and Proactivity: Take ownership of customer concerns, proactively following through to resolution to minimize escalations and ensure customer satisfaction.
  5. Independent Decision Making: Make independent decisions based on established guidelines to effectively address customer needs and concerns.
  6. Collaborative Teamwork: Work collaboratively as part of a sales-driven team to achieve individual, team, and departmental sales objectives, sharing knowledge and skills to drive success.
  7. Customer-Centric Focus: Maintain a strong focus on customer satisfaction, consistently responding to and exceeding customer expectations.
  8. Quality Assurance: Adhere to agreed-upon quality standards, striving for a minimum accuracy rate of 90% in all customer interactions.
  9. Professionalism: Maintain professional relationships with internal and external customers, customer service management, and colleagues, representing Gannett properties with integrity and excellence.

Requirements:

  1. Education: High School diploma or GED equivalent required, with a demonstrated knowledge of effective sales and negotiation techniques to address escalated customer issues promptly and effectively.
  2. Flexibility and Reliability: Ability to work a flexible schedule, including some holidays, demonstrating dependability and punctuality for all scheduled shifts.
  3. Time Management: Ability to prioritize work, manage time effectively, and thrive in a fast-paced, sales-focused environment.
  4. Product Knowledge: In-depth knowledge of products, guidelines, procedures, and CSC operating systems to effectively address customer needs and drive sales retention.