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Customer Engagement and Sales Associate

1 week ago

Pasig, National Capital Region, Philippines HiNeon Full time

About NOVA Signage

We're a dynamic company that provides innovative, made-to-order signage solutions for sign and printing shops across North America. Our team specializes in creating custom signage, metal, and acrylic signs, illuminated LED channel letters, and neon signs.

We're seeking a skilled Customer Engagement and Sales Associate to join our inbound sales team. As a full-time, remote employee, you'll have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer experiences.

Key Responsibilities:

  1. Develop and maintain relationships with clients through effective communication and problem-solving.
  2. Collaborate with the design team to create customized solutions for client projects.
  3. Provide quotes and proposals to clients, highlighting the value of our services.
  4. Engage in ongoing training and development to stay up-to-date on industry trends and best practices.
  5. Contribute to the growth and success of the company by identifying opportunities for improvement and implementing changes.

Requirements:

  • Bachelor's degree.
  • Minimum of 3 years of experience in sales and support, with a track record of achieving revenue targets.
  • Exceptional English communication skills (writing, speaking, reading).
  • Experience with Gmail/G Suite; experience with Zendesk preferred.
  • Strong mathematical skills (high school level) to understand and perform necessary calculations.
  • Experience using AI tools like ChatGPT/Gemini for refining communications.
  • Internet savvy, with a focus on eCommerce.
  • Attention to detail.