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Dispute Resolution Specialist

2 months ago

Ortigas Pasig City, Philippines PH Global Jet Express Inc. Call Center Full time

About PH Global Jet Express Inc. Call Center

Compensation and Benefits

The salary for this role is approximately $55,000 - $65,000 per year, commensurate with experience.

About the Role

We are seeking a highly skilled Dispute Resolution Specialist to join our team at PH Global Jet Express Inc. Call Center.

In this role, you will be responsible for handling claims arising from courier services, including goods loss, delays, and damages.

You will review claim documents and evidence provided by customers or platforms, ensuring completeness and accuracy.

Maintain and manage claims files, ensuring they are achieved and stored according to company standards.

Track and follow up on the progress of claims processing to the regional claims.

Compute the delays using the platform of the SLA.

Make fair, reasonable, and enforceable arbitration decisions by the company's claims policy and relevant regulations.

Facilitate communication between disputants to guide parties toward mutual agreement.

This is an exciting opportunity to work in a dynamic environment and develop your skills in dispute resolution.

If you have a strong background in logistics operations or e-commerce, and possess excellent verbal and written communication skills, we encourage you to apply.

We are looking for someone who can maintain composure in high-pressure situations, make wise decisions, and collaborate with team members to handle complex claims cases.

Possess a teamwork spirit, contributing to overall service excellence.