Dispute Resolution Specialist

11 hours ago


Makati City, National Capital Region, Philippines Nityo Infotech Full time
Nityo Infotech Overview
At Nityo Infotech, we are dedicated to providing top-notch financial services that meet the highest standards of quality and reliability.

Salary Information
The salary for this position is competitive and reflects the value we place on our employees' hard work and dedication.
- Salary: 30,000 - 35,000 PHP

Job Responsibilities
We are seeking a skilled Dispute Management Specialist to join our team in Makati. The ideal candidate will be responsible for:
-- Receiving and handling disputes from member banks promptly and efficiently.
-- Assessing each dispute and taking genuine steps to resolve or clarify them in the simplest, most effective way using approved dispute resolution processes.
-- Determining priority levels for new cases or those with no documented recommended disposition/s and acquiring details and all related information to be used in resolving such cases.
-- Resolving BSS disputes containing appraisal/judgment.

Job Specifications
To be successful in this role, you must have:
A. EDUCATIONAL REQUIREMENT
-- A graduate degree in Business, Information Technology, or a related discipline.
B. WORK EXPERIENCE / TRAINING REQUIREMENT:
-- Preferably, experience in interbank ATM and InstaPay transactional disputes or transaction monitoring/settlement.
-- At least 1 year of experience in a bank's e-Banking or ATM Center Operations.

How to Apply
If you are a motivated and detail-oriented individual with a passion for dispute resolution, we encourage you to apply for this exciting opportunity.

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