Claims Resolution Specialist

1 month ago


Ortigas Pasig City, Philippines PH Global Jet Express Inc. Call Center Full time
Job Title: Claims Resolution Specialist

We are seeking a highly skilled Claims Resolution Specialist to join our team at PH Global Jet Express Inc. Call Center.

About the Role

This role is responsible for handling claims arising from courier services, including but not limited to goods loss, delays, and damages. You will review claim documents and evidence provided by customers or platforms, ensuring completeness and accuracy. Your duties will include maintaining and managing claims files, tracking and following up on the progress of claims processing, computing delays using SLA platforms, and making fair, reasonable, and enforceable arbitration decisions in line with company policies and relevant regulations.

Key Responsibilities
  1. Review claim documents and evidence to ensure completeness and accuracy.
  2. Maintain and manage claims files according to company standards.
  3. Track and follow up on the progress of claims processing.
  4. Compute delays using SLA platforms.
  5. Making fair, reasonable, and enforceable arbitration decisions.
Requirements

To be successful in this role, you should possess a Bachelor's Degree in Operations Management or a related field, with at least one year of experience in claims and arbitration. Proficiency in Microsoft Office and relevant software is essential, as well as excellent verbal and written communication skills. You should be able to maintain composure in high-pressure situations, make wise decisions, and collaborate with team members to handle complex claims cases.

Preferred Skills
  • Bachelor's Degree in Operations Management or a related field.
  • At least one year of experience in claims and arbitration.
  • Proficiency in Microsoft Office and relevant software.
  • Excellent verbal and written communication skills.
  • Able to maintain composure in high-pressure situations.
Benefits

As a Claims Resolution Specialist, you will have the opportunity to work in a dynamic and challenging environment, developing your skills and expertise in claims resolution. We offer competitive compensation and benefits, including an estimated annual salary of $60,000 - $80,000 based on location and experience.



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