Patient Contact Center Lead

As a Contact Center Leader, you will be responsible for overseeing the day-to-day operations of our contact center. This includes leading a team of analysts, developing and implementing process improvements, and ensuring that all aspects of contact center operations are running smoothly.About the TeamYou will be part of a dynamic team of professionals who...

About the RoleThis Contact Center Specialist position plays a critical role in ensuring the smooth operation of our Contact Centers, where our dedicated team members handle customer inquiries, resolve issues, and provide world-class service.The successful candidate will be responsible for overseeing the planning, organizing, and control of Contact Center...

About the RoleThis position supervises the Contact Center Specialists that manage the inbound channels to include phone, fax, email, web forms, chat, etc. The Contact Center Team Lead is accountable to continuously improve the customer experience while increasing the effectiveness of services through a team of Contact Center Specialists with a strong...

Your MissionWe're looking for a skilled and ambitious individual to lead our Contact Center team as a Transformational Team Lead. The successful candidate will be responsible for managing day-to-day operations, developing and reviewing performance reports, and implementing strategies to maintain agreed-upon service levels. This is an excellent chance to...

Key skillsContact Center TechnologyRFPProposal WritingSolution DesignProposal DevelopmentProject managementClient ManagementBachelor's DegreeMBA is preferredAgile methodologiesJob title: Contact Center Solutions ManagerSimilar role: IT Solutions Architect but instead of IT Solutions, it is for Contact CenterWork Setup: Onsite in AyalaShift: Shifting...

Job OverviewFive9 Philippines Inc. is looking for an experienced Cloud Contact Center Technical Lead to join our Hypercare team. The successful candidate will be responsible for providing expert technical guidance to customers, resolving complex issues, and maintaining strong relationships with key stakeholders.Key ResponsibilitiesManage high-impact...

Job Description:In this challenging role as a Contact Center Workforce Planning and Operations Lead, you will be responsible for the planning and execution of workforce management strategies in a dynamic contact center environment. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to lead teams and drive...

About Our TeamDexcom's Contact Center is a team of passionate individuals who are dedicated to delivering exceptional customer experiences. We are looking for a talented individual to join our team as a Contact Center Leadership Role.Job DescriptionThe Contact Center Leadership Role will be responsible for leading a team of support agents, ensuring that...

Job DescriptionWe are seeking a seasoned Operations Professional to join our team as a Site Director, Operations. This role involves overseeing the day-to-day operations of our contact center, ensuring consistency in quality and adherence to contractual service standards.The ideal candidate will have extensive experience managing large teams and complex...

We're seeking a highly motivated Quality Assurance Specialist to join our Contact Center Operations team. In this role, you'll be responsible for developing and implementing quality assurance processes and metrics to monitor and measure agent performance. You'll also conduct regular evaluations and feedback sessions with contact center agents to identify...

Job Overview:The Clinical Audit Officer plays a critical role in ensuring the delivery of quality patient care and safety at St. Luke's Medical Center.This position involves providing technical and administrative support to senior leadership in managing clinical audits, documenting findings, and implementing corrective actions.You will be responsible for...

About UsMakati Medical Center is a leading healthcare provider in the Philippines, dedicated to delivering exceptional patient care and service. Our team is committed to innovation, quality, and excellence, striving to make a positive impact on the lives of our patients and their families.About the JobThis is an exciting opportunity to join our dynamic team...

Job Overview:We are seeking an experienced Strategic Contact Center Leader to join our team and drive business results through effective workforce management strategies. As a key member of our contact center leadership team, you will be responsible for developing and implementing strategic plans to optimize staffing levels, manage labor costs, and improve...

About the PositionGlowTouch is a leading provider of contact center services, and we are looking for an experienced Client Service Representative to join our team.As a key member of our support team, you will be responsible for handling customer inquiries, resolving issues, and providing guidance on how they can optimize our digital marketing product suite...

Project Manager RoleAs a Project Manager at Five9, you will lead cross-functional teams to design, develop, and implement cloud-based contact center solutions. Your primary objective will be to deliver high-quality projects on time, within budget, and to the satisfaction of our customers.You will be responsible for ensuring that all projects align with our...

Job DescriptionWe are seeking a highly skilled Operations Team Lead to join our team at ePERFORMAX Contact Centers Corporation.Responsibilities:Facilitate the development of team leads through individual coaching sessions, using the EPX COACHing Model, to enhance their performance.Evaluate team leads' adherence to TIER by observing team huddles and providing...

Job Description SummaryWe are seeking a highly skilled Dentist to join our team at Gan Advanced Osseointegration Center Inc., where you will be responsible for delivering comprehensive dental care services to patients, including examinations, diagnoses, and treatment planning.Key Responsibilities:Conduct thorough examinations of patients' teeth and gums to...

About the RoleAs a Workforce Analyst, you will be responsible for driving operational efficiency and effectiveness in our contact centers.Main duties include monitoring staff attendance, writing and delivering reports, ensuring daily staff coverage, adhering to schedules, observing attendance incidents, and communicating with staff members.Key...

**Job Requirements**Prior experience as a Team Lead in a US Healthcare account is preferred, with in-depth knowledge and experience with Epic systems.The ideal candidate will have a background in Patient Calling/Patient Contact Center, with a strong understanding of US RCM (Revenue Cycle Management), particularly in Account Receivable, and familiarity with...

Job OverviewWe are seeking a Patient Services Representative to join our team at Systemantech Inc. As a vital member of our operations team, you will be responsible for delivering exceptional customer service to patients and insurance companies.Main ResponsibilitiesContact insurance companies to verify coverage status of patient benefits and provide clear...