Workflow Management Executive

4 days ago


Quezon City, National Capital Region, Philippines Cognizant Full time
About Cognizant

Cognizant is a leading provider of business process outsourcing (BPO) services. We are committed to delivering high-quality services to our clients and strive to create a positive work environment for our employees.

We are seeking a Workflow Management Executive to join our team. As a key member of our operations team, you will be responsible for managing our business processes to ensure efficient delivery of services.

Key Responsibilities
  1. Manage the moderation of listings to ensure 98% or higher accuracy is maintained.
  2. Ensure listings are completed within defined SLA/TAT.
  3. Work independently and understand performance metrics.
  4. Track performance and make improvements based on business requirements.
Requirements
  • Excellent communication and interpersonal skills.
  • Proficient in reading and speaking English.
  • Proficient with computers and MS Office.
  • Ability to type 30 words per minute with preferred language.
  • Fair knowledge of navigation and geography.
  • Ability to identify areas of opportunity and bring them to the notice of supervisor.
  • Ability to work in different shifts and locations depending on business requirement.
  • Ability to apply theoretical knowledge into practice.


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