E-commerce Customer Service Representative

8 hours ago


Manila, National Capital Region, Philippines TPS Shared Services Inc. Full time

We are looking for an individual to represent our company in the role of E-commerce Customer Service Representative. This position involves interacting with customers through live chat, providing product information and resolving any issues that may arise.

The responsibilities of this role include:

  • Responding to customer inquiries via live chat in a timely manner
  • Providing accurate product information and assistance
  • Resolving customer complaints and issues efficiently
  • Maintaining a high level of professionalism and customer service
  • Documenting customer interactions and feedback

This role requires strong written communication skills, as well as excellent problem-solving abilities. A customer-focused approach with attention to detail is also necessary.

Key qualifications for this position include:

  • Strong written communication skills
  • Excellent problem-solving abilities
  • Customer-focused with attention to detail

At TPS Shared Services Inc., we strive to provide a positive experience for our customers. As an E-commerce Customer Service Representative, you will play a key role in achieving this goal.



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