E-Commerce Fulfillment Operations Specialist
3 weeks ago
We are seeking an exceptional individual to spearhead the evolution of our operational customer success function. As a Customer Service Agent, you will navigate daily customer interactions and performance metrics with finesse, acting on customer feedback proactively to contribute to an unmatched customer journey.
About the RoleThe ideal candidate will have a solid foundation of 3+ years in Logistics, Operations, E-commerce, or a related arena, with proven expertise in customer success or operations. You will excel in communication, articulate the Atticus value proposition, and effectively juggle multiple priorities against tight deadlines.
Key Responsibilities:- Spearhead the evolution of our operational customer success function
- Navigate daily customer interactions and performance metrics with finesse
- Act on customer feedback proactively, contributing to an unmatched customer journey
- Enhance Atticus' day-to-day operations, ensuring a seamless seller experience
To succeed in this role, you must have a strong background in Logistics, Operations, E-commerce, or a related field, with a minimum of 3 years of experience. Proven expertise in customer success or operations is essential, along with excellent communication skills in English, both written and verbal. You will be an organizational wizard, capable of juggling multiple priorities against tight deadlines, and possess a data-driven mindset to unearth problems, pinpoint opportunities, and evaluate impacts.
What We Offer:- A high-profile startup that is scaling fast
- The ability to shape your role and the company
- An entrepreneurial, fast-paced, solution-focused, disciplined, team-oriented, and fun workplace
- Flexible working to support families and varying needs
Ranging from $55,000 to $75,000 per annum, based on location and experience.
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