E-Commerce Customer Experience Manager
24 hours ago
We are Atticus Advisory Solutions Inc, a high-profile startup revolutionizing e-commerce logistics. Our vision is to deliver happiness to our team, end consumers, e-commerce sellers, and logistics partners.
The e-commerce landscape is rapidly evolving, driven by increasing online sales and the emergence of small and medium-sized online sellers. These sellers face challenges in managing complex logistics, often being overlooked by large retailers and logistics service providers. We aim to bridge this gap with our next-generation Fulfilment-as-a-Service platform.
As an E-Commerce Customer Experience Manager, you will play a crucial role in shaping our operational customer success function. You will navigate daily customer interactions, performance metrics, and customer feedback, ensuring an exceptional customer journey. Your impact will be felt throughout our day-to-day operations, enhancing our seller experience and driving business growth.
Requirements
- A solid foundation of 3+ years in Logistics, Operations, E-commerce, or a related field.
- Proven expertise in customer success or operations, with a similar tenure.
- A quick learner, adept at adapting in a fast-paced startup environment.
- Exceptional communication skills in English, both written and verbal.
- An organizational wizard, capable of juggling multiple priorities against tight deadlines.
- A data-driven mindset, eager to unearth problems, pinpoint opportunities, and evaluate impacts.
- A team player persona, exuding positivity and camaraderie, inspiring those around you.
Salary: $65,000 - $85,000 per annum, depending on experience. Benefits include flexible working arrangements, a dynamic work environment, and opportunities for professional growth and development.
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