Agent de Service Client

1 day ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeService Full time ₱35,000 - ₱45,000

Présentation

L'agent de service client est la première personne avec laquelle les clients entrent en contact lorsqu'ils rencontrent un problème.

Le rôle consiste à écouter les préoccupations des clients, proposer des solutions efficaces et veiller à ce que l'engagement du client soit maintenu.

Ce que vous ferez

Votre attitude positive, votre nature bienveillante et vos compétences en matière de service client auront un impact sur la journée de vos clients.

Responsabilités principales

  • Téléphoner aux clients pour résoudre leurs questions ou préoccupations.
  • Documenter avec précision les dossiers des clients dans le système informatique.
  • Vendre des produits ou services aux clients, le cas échéant.
  • Rester calme et serviable même lorsque vous traitez avec des clients mécontents.
  • Faire remonter les plaintes des clients et/ou appeler votre gestionnaire au besoin.
  • Apporter des commentaires et des recommandations à votre gestionnaire sur les moyens par lesquels l'entreprise peut s'améliorer.
  • Mettre en œuvre d'autres tâches assignées par votre équipe de direction.

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