Home-based Customer Service Agent

2 days ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomerService Full time $20,000 - $40,000
Job Title: Home-based Customer Service Agent

Are you looking for a career in customer service where you can utilize your excellent communication skills and problem-solving abilities? Do you enjoy working independently and have strong time management skills?

This role is ideal for those who are self-motivated, organized, and able to multitask effectively.

In this position, you will be responsible for providing exceptional customer service to clients via phone, email, or chat. You will handle inbound and outbound calls professionally and efficiently, resolving customer issues on the first call through effective problem-solving.

Key Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.

Requirements:

  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.

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