Disaster Response Agent

MCI is a leading business process outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We have established ourselves as a trusted partner in the industry, committed to excellence and innovation.

We are seeking agents to work on a temporary, remote basis in response to disaster relief efforts. This role requires flexibility and adaptability, with agents working on an as-needed basis.

Candidates accepted for this role will be contacted via email and text message. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts available between 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

To be considered for this role, you must complete a full application on our careers page, including all screening questions and a brief pre-employment test.

• Customer Service Representative:
• Improve the customer's experience by providing exceptional solutions to simple requests.
• Apply the latest customer service techniques and learn our account management systems.
• Help improve the customer experience during a difficult time.

• Must-Haves:
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words per minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating systems.
• Highly reliable with regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow up on customer issues.
• Aptitude for conflict resolution, problem solving, and negotiation.
• Customer service orientation (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast-paced environment where change and ambiguity prevail.
• Excellent interpersonal skills and ability to build relationships with your team and customers.

Competitive Compensation Package:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• HMO Coverage plus a dependent.
• Dental Coverage.
• Free meal during training.
• Career growth and learning.
• Allowances for rice, clothing, laundry, and meals.
• Performance and loyalty bonuses.
• Frequent disinfection and fogging of the workplace.
• Employee shuttle services.
• Company retreats and off-site events.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Important Information:

• Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.