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Resort Operations Supervisor

1 week ago

Manila, National Capital Region, Philippines Abraham Bohol Full time
Front Office Manager

Job Overview:

We are seeking a highly skilled and experienced Front Office Manager to join our team at Abraham Bohol Resort in Panglao, Bohol. As a key member of our management team, you will be responsible for overseeing the front desk operations and ensuring excellent customer service is provided to all guests.

The ideal candidate will have at least 2 years of experience in a similar role and possess thorough knowledge of customer service, office management, and basic bookkeeping procedures. Additionally, they should have excellent written and oral communication skills, as well as the ability to handle high-pressure situations with a calm and professional demeanor.

Responsibilities:

  • Manage and supervise front desk staff to ensure smooth operations and provide exceptional customer service.
  • Develop and implement effective policies and procedures to maintain efficient and effective front office operations.
  • Coordinate with other departments to ensure seamless guest experiences.
  • Maintain accurate and up-to-date records, including guest information and financial transactions.
  • Analyze data to identify trends and areas for improvement.

Qualifications:

  • At least 2 years of experience as a Front Office Manager or equivalent.
  • Thorough knowledge of customer service, office management, and basic bookkeeping procedures.
  • Excellent written and oral communication skills.
  • Ability to handle high-pressure situations with a calm and professional demeanor.