Operations Supervisor
4 days ago
The Operations Supervisormanages the overall service operations for the client's corporate office, ensuring smooth and efficient daily activities across various service categories, including front desk/reception, housekeeping/utility, drivers, motorized messengers, and mailroom operations. This role requires direct client engagement, team supervision, operational troubleshooting, and service quality assurance. The Operations Supervisor must be proactive, solutions-driven, and ready to respond to emergencies to maintain high service standards.
- Liaise with clients to ensure seamless communication and service alignment
- Supervise daily operations, monitor staff performance, and implement operational efficiencies
- Ensure compliance with safety, security, and labor protocols
- Manage personnel, including recruitment, onboarding, and performance evaluation
- Prepare and submit operational reports, track expenses, and maintain documentation
- Conduct site inspections to assess service quality and recommend improvements
Overall, this role requires strong leadership, operational management, and customer service skills to ensure exceptional service delivery and client satisfaction.
JOB QUALIFICATIONS
- Bachelor's degree in Hotel & Restaurant Management, Hospitality Management, Business Administration, or a related field.
- Minimum of 4 years of experience as an Account Officer, Operations Supervisor, or a similar role in hospitality, corporate services, or facility management.
- Strong leadership and staff management capabilities.
- Excellent customer service and client relations skills.
- Solid background in handling front desk, housekeeping, transport, and mailroom operations.
- Effective problem-solving and decision-making abilities.
- Ability to multitask and handle high-pressure situations.
- Strong written and verbal communication skills.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
- Acts with integrity, honesty, and responsibility
- Good communication skills
- Positive and highly motivated
- Proficient in English-speaking skills
- Outstanding leadership and interpersonal skills
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